Terms of delivery

The delivery of the ordered goods is carried out by courier to specified by the Consumer office or delivery address on the territory of Republic of Bulgaria.

The delivery is at the expenses of the Consumer, unless the contrary is expressly indicated on the Site.

DILLON shall not be liable for non-performance of the order in cases where the Consumer has indicated incorrect, incomplete and/or inaccurate personal data, including when indicating an incomplete, incorrect or fictitious address or telephone.

The delivery shall be executed in accordance with the terms, defined under each delivery option in the order interface module. In exceptional circumstances, the delivery period may be prolonged and the User is promptly informed.

DILON usually process orders as follows:

- delivery on the territory of European Union – until 2 (two) working days:

- delivery outside the European Union – between 7 (seven) and 14 (fourteen) working days;

- delivery on the territory of Republic of Bulgaria - until 2 (two) working days

The Consumer is obliged to review the goods at the moment of delivery and to notify immediately if there are any non-conformities, shortcomings and damages. If the Consumer does not do so, it is assumed that the delivery was accepted without any objection.

In case of international deliveries, the rules for delivery and receipt of consignments to the relevant national postal service as well as the relevant national legislation of the country of destination of the goods are applicable. All import taxes for importation of goods are at the expenses of the Consumer. The Consumer cannot claim a refund if he refuses to pay the import charges or to receive the shipment.