Regulatory authorities

REGULATORY BODIES

The authorities regulating the activities of "DILON" Ltd. are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP), with the following contact details:

 

For the CPC:

 

For CPDP:

  • Website: https://www.cpdp.bg/
  • tel: 02/91-53-518
  • email: kzld@cpdp.bg
  • address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov" No. 2

 

DISPUTES

Consumers can use the European Online Dispute Resolution (ODR) platform, available at / http://ec.europa.eu/odr / - a single access portal that allows consumers and traders in the EU to resolve disputes that have arisen between them.

Alternative dispute resolution /ADR/ between consumers and traders represents a voluntary out-of-court conciliatory process.

The general conciliatory commissions assist in reaching an agreement between consumers and traders in disputes over sales contracts for goods and the provision of services.

The general conciliatory commissions are determined on a regional basis, and the competent authority to resolve disputes between "DILON" EOOD and the Consumer is the General Conciliation Commission at the Commission for Consumer Protection, based in Sofia and operating in the territory of Sofia, Sofia Province, Kyustendil Province, and Pernik Province.

 

The consolidated list of recognized bodies for ADR of the member states of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show