Consumer Rights

Every User of the site enjoys all rights for the protection of personal data in accordance with Bulgarian legislation and the law of the European Union.

The user can exercise their rights by sending a message to our email.

Every User has the right to:

  • Awareness (regarding the processing of his personal data by the administrator);
  • Access to your own personal data;
  • Correction (if the data is inaccurate);
  • Deletion of personal data (right to be "forgotten");
  • Restriction of processing by the controller or the processor of personal data;
  • Portability of personal data between different controllers;
  • Objection to the processing of his personal data;
  • The data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them;
  • The right to protection through judicial or administrative means, in case the rights of the data subject have been violated.

 

The user may request deletion if one of the following conditions is met:

  • Personal data is no longer necessary for the purposes for which it was collected or processed in another way;
  • The user withdraws their consent on which the processing of the data is based and there is no other legal basis for the processing;
  • The user disputes the processing of the data and there are no legal grounds for the processing that would take precedence;
  • Personal data has been processed unlawfully;
  • Personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State that applies to the controller;
  • Personal data has been collected in connection with the provision of information society services to children, and consent has been given by the person holding parental responsibility for the child.

The user has the right to restrict the processing of their personal data by the administrator when:

  • Challenge the accuracy of personal data. In this case, the restriction of processing is for a period that allows the controller to verify the accuracy of the personal data;
  • The processing is unlawful, but the User does not wish for the personal data to be deleted, but instead requests a restriction on their use;
  • The Administrator no longer needs the personal data for processing purposes, but the User requires it for the establishment, exercise, or defense of legal claims;
  • "Opposes the processing pending verification of whether the legal grounds of the administrator take precedence over the interests of the Consumer."

Right to portability.

The data subject has the right to receive the personal data concerning them and which they have provided to the controller, in a structured, commonly used, and machine-readable format, and has the right to transfer those data to another controller without hindrance from the controller to whom the personal data have been provided, when the processing is based on consent or a contractual obligation and the processing is carried out by automated means. When exercising their right to data portability, the data subject has the right to obtain and directly transfer personal data from one controller to another, where this is technically feasible.

Right to objection.

Users have the right to object to the processing of their personal data before the administrator. The personal data administrator is obliged to cease processing unless they demonstrate that there are compelling legal grounds for the processing that override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defense of legal claims. When objecting to the processing of personal data for the purposes of direct marketing, the processing should be terminated immediately.

Complaint to the supervisory authority

Every User has the right to file a complaint against the unlawful processing of their personal data with the Commission for Personal Data Protection or with the competent court.

Maintaining a register

"We maintain a register of processing activities for which we are responsible. This register contains all the information listed below:"

  • The name and contact details of the administrator
  • The purposes of processing;
  • Description of categories of data subjects and categories of personal data;
  • The categories of recipients to whom personal data has been or will be disclosed,
  • Including recipients in third countries or international organizations;
  • When possible, the scheduled deadlines for the deletion of different categories of data;
  • When possible, a general description of the technical and organizational security measures.