Authorities regulating the activity of “DILON” Ltd. are the Consumer Protection Commission and Commission for Personal Data Protection with the following contact details:

Commission for Personal Data Protection

  • Website:
  • Phone: 0700 111 22
  • email:
  • address: city of Sofia 1000, 1 Vrabcha St., 3rd, 4th and 5th floor, Bulgaria

Consumer Protection Commission

  • Website:
  • Phone: +3592/91-53-518
  • email:
  • address: 2, Prof. Tsvetan Lazarov blvd. Sofia 1592, BulgariaWebsite:


Consumers can use the European Dispute Resolution Online Platform (ODR) available at / – a unified access portal allowing EU Consumers and Traders to settle disputes between themselves .

Alternative dispute resolution (ADR) between Consumers and Traders is an out-of-court conciliation procedure on a voluntary basis.

The general conciliation commissions help to reach agreement between Consumers and Traders in disputes over service contracts.

The General Conciliation Commissions are defined on a regional basis and competent to resolve disputes between “DILON” Ltd. and Consumer is General Conciliation Commission of the Commission for Consumer Protection, with headquarters in Sofia and the territory of Sofia, Sofia, Kyustendil and Pernik District;

The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at